Refund Policy
Refunds are managed and executed exclusively through Zayenha Hub — this app has no independent eligibility logic or time window, and no in-app refund button.
Why refunds go through Zayenha Hub exclusively
Every purchase you make across the Zayenha family of apps — including Zayenha Personality — passes through the single unified Zayenha Hub checkout, and is recorded in one financial ledger that belongs to you, not a separate ledger per app. That's why the only party able to execute a genuine refund — one that reflects what you actually paid and issues an official refund invoice compliant with the Zakat, Tax and Customs Authority (ZATCA) regulations — is Zayenha Hub itself. This app does not build a refund time window, an eligibility rule, or a button that starts the process internally; all of that is built and managed by the Hub alone, to keep it consistent across every app.
How to request a refund
Go to your account dashboard on Zayenha Hub (the invoices or purchases section), select the transaction you want refunded, and follow the steps there. If you need help or can't find the transaction in your history, contact us at z@zayenha.com with the approximate purchase date and the tool or subscription name — that speeds up routing you to the right path — but the eligibility decision and the refund itself always remain with Zayenha Hub, not with us.
What this app deliberately doesn't build
Per the unified billing contract between Zayenha apps and Zayenha Hub, this app specifically does not build: a refund time window (such as "within 14 days"), an eligibility rule of its own, a calculation of the refund amount or percentage, or manual refund processing by our own support team. All of that is deliberate: unifying refund rules across every Zayenha app is what guarantees you're treated with the same fairness regardless of which app you bought from.
How we verify every refund notification
Every refund notification we receive from Zayenha Hub is digitally signed with a key shared between us and the Hub, so we never accept a refund or cancellation request arriving from any other source that isn't signed — not an email, not a support message, not any other channel claiming to be from the Hub. This protects your account from impersonation or fraud attempts that might try to extract a refund or cancellation the real account owner never requested.
What happens to your access after a refund
When a refund is executed by the Hub, we receive a digitally signed notification, and we automatically and immediately revoke access to the related analysis or subscription in this app — no paid report remains accessible, and no subscription stays active after it's refunded. This process is designed to be safe against duplication: a repeated notification about the same refund doesn't revoke anything extra and doesn't miscount your balance. We also make sure the revocation hits exactly the refunded transaction — never any other product or subscription you own, even one of the same type.
If you already used a report before it was refunded
Using a report or result before a refund is issued doesn't prevent the refund itself — that's a matter Zayenha Hub decides exclusively. But once the refund is executed, your access to that report in this app ends as described above, even if you had already viewed it.
Which purchase types are refundable
You can buy two kinds of products from Zayenha Personality: a one-time individual analysis (such as the Big Five traits or the Personal Behavior - Per (DISC)), or a recurring subscription (Zayenha Personality+) that renews monthly or annually. See current details and prices on the Pricing page. Eligibility for each type and its time-based conditions are determined exclusively by Zayenha Hub per its published policy there, not by this app — so what you see in your Hub account dashboard is always the accurate reference.
Partial refunds and subscriptions
If the requested refund is partial (such as cancelling part of a remaining subscription period), that too is calculated and executed exclusively by the Hub. When we receive a subscription refund notification, we stop its renewal and end its access from the moment the notification is processed — we don't attempt to calculate the amount or determine the refunded portion ourselves; that isn't our role. For details on the recurring subscription and how to cancel it, see our Terms & conditions.
Refunds initiated by support
In rare cases (such as a clear technical error or an accidental duplicate charge), a refund may be executed directly by the Zayenha Hub support team instead of through your own request path in your account dashboard — the outcome on your side is exactly the same: a signed notification reaches us, and we execute the revocation automatically through the exact same mechanism described above.
Refund processing time
Once a refund is approved by Zayenha Hub, its notification usually reaches us within minutes, and your access in this app is revoked at roughly the same speed. Please report any unusual delay to us at the email below so we can investigate.
If what you see here conflicts with your Hub dashboard
If what you see in this app conflicts with what your Zayenha Hub account dashboard shows about a refund or subscription status, the Zayenha Hub dashboard is always the accurate reference — a brief mismatch can occur from a slight delay in the notification reaching us, and it self-corrects within minutes.
Refunded invoices and your accounting record
The official refund invoice, along with the original invoice it relates to, both remain saved in your Zayenha Hub record for future reference (such as a tax claim or an accounting review), and neither is deleted merely because the refund was executed.
Billing and VAT questions
All prices displayed in this app include VAT. The official invoice compliant with ZATCA regulations is issued by Zayenha Hub, not by this app, and reaches you through your account dashboard there. For any question about an invoice or an unclear charge, contact us and we'll help you trace it, even when the final resolution belongs to the Hub.
Contact
For any question about this policy, or help finding the right refund path, email us at z@zayenha.com. We review this policy periodically to keep it aligned with the unified billing contract between Zayenha Hub and every one of its apps, and we update the last-reviewed date at the top of our legal pages whenever a substantive change is made.